Shipping policy

SHIPPING POLICY

We currently ship orders to selected countries within Europe.

SHIPPING COST

Standard shipping is €4.99.

Orders over €50 qualify for free standard shipping.

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

PAYMENT ON DELIVERY – BULGARIA

For orders delivered within Bulgaria, payment on delivery (cash on delivery) is available as a payment option.

If you choose payment on delivery, you will pay for your order upon delivery, according to the payment method supported by the selected delivery carrier.

Payment on delivery is available only for eligible orders delivered within Bulgaria.

ORDER PROCESSING

Orders are processed after payment has been successfully received.

We aim to process and dispatch orders as quickly as possible. Processing times may vary depending on order volume, weekends, public holidays and other circumstances.

You will receive an email confirmation once your order has been dispatched.

DELIVERY

Delivery times may vary depending on the destination and the shipping carrier.

Estimated delivery times are provided at checkout or in your order confirmation where available.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, weather conditions, public holidays or other unforeseen events.

DELIVERY ADDRESS

Please make sure that your delivery address and contact information are correct when placing your order.

We are not responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible at information@vitare.fr.

Once an order has been dispatched, we may not be able to change the delivery address.

DAMAGED OR LOST ORDERS

If your order arrives damaged, please contact us as soon as possible at information@vitare.fr and provide your order number and photographs of the package and product.

If your order appears to be lost or has not arrived within the expected delivery period, please contact us so that we can investigate the shipment with the delivery carrier.

INTERNATIONAL ORDERS

For deliveries to countries where customs duties, import taxes or other charges may apply, any such charges are the responsibility of the customer unless otherwise stated at checkout.

CONTACT

If you have any questions about shipping or delivery, please contact us at:

information@vitare.fr